FAQ

Do you charge for an initial visit?

No we do not. As a courtesy to you and your family dentist, we take an initial look and have a discussion with you about potential treatments and bite issues that may need treating. 

At what age do you start seeing patients?

We begin evaluating patients after the 6-year molars erupt and the front permanent teeth start to appear. Usually, this happens between the ages of six and eight. The American Association of Orthodontics recommends that children see an orthodontist by age seven. 

Why do you evaluate patients so young?

Early evaluation and possible early treatment can inform doctors and allow effective treatment to begin at the correct time. There is always a small chance that intervention may be necessary after the initial evaluation. The early evaluation also allows the families and doctors to address bad habits and determine possible treatment schedules. 

How long will the first visit take?

Typically a first visit  takes between 30 minutes and one hour, depending on the patient. A visual exam is conducted then we suggest potential treatment plans or other courses of action. More diagnostic action may need to be taken. 

Do you take transfer patients from out of town?

Yes, we do. We handle a patient transferring into our office from another city just like a new patient. We gather complete diagnostic records to show the current status and propose treatment to complete the work that has been started.

Do you have adult patients?

Yes of course. Many orthodontic patients are adults, in fact, the AAO estimates up to 1 in 4 patients are adults. Adult treatment is more comfortable and convenient than ever due to modern advances.

Learn more here.

What is the difference between an orthodontist and a dentist?

Orthodontists are general dentists who have had two or more years of full-time training in orthodontia. Afterward, they are awarded a specialty certification and limit their practice to straightening teeth and treating issues with bites. 

Can I make all my appointments in the afternoon after school and late in the day?

We do our best to accommodate your family’s schedule with our appointment times. Because of this, we may have to schedule some procedures or visits during school or work hours. There are options to have many appointments later in the day as well.

Do you see patients for emergencies?

Yes, our contact information for an emergency is posted on the website. Please visit our emergency care page for more information.

Can we make payments?

Yes, our mission is to provide the best care possible for our patients, which means making the orthodontic process as easy as possible.  Whether or not you have insurance or a dental plan, we will structure a convenient payment plan that will allow you to pay for orthodontic services over a period of time that usually coincides with your treatment plan. Learn more here.

How do you handle insurance?

After verification of coverage, we will agree to bill and collect from an insurance carrier. However, we ask patients to understand that if coverage ceases or changes, the patient is still responsible for the agreed upon fee.

Do you take American Express, Master Card and/or Visa?

Yes, we accept all major credit cards.

Do you have direct debit?

Yes, we have arrangements for direct debit, charge card posting, as well as payments over the internet.

Do you charge interest?

No, we do not.

Do you give family discounts?

We have special programs and fees for multiple patients from the same family. Our goal is for orthodontics to be affordable and to create an easy experience for our patients. 

Do I need to be pre-medicated for the dentist. Do I need to take my medicine for the orthodontist?

Yes.

Do retainers need to be worn after braces?

Yes, retainers are worn 24 hours a day for about 6 months, or as instructed by your orthodontist, followed by nighttime wear indefinitely. 

Why do teeth relapse after wearing braces or aligners?

Teeth naturally move throughout your life whether or not you have ever worn braces, it’s a natural part of the aging process. Because of this, wearing your retainer is very important. Retainer wear can prevent the natural movement of teeth later in life.